Service

Service Support

Wenzhou Jiate Automotive Electrical Co., Ltd. has consistently adhered to the principle of “Quality First, Credit First, Customer First” to boost product sales; to this end, the company has assigned a dedicated team composed of employees with strong ideological and moral qualities.

Our working hours:

8:00–17:30, Monday to Saturday

Maintenance Department Service Phone:

Our scope of work:

1. Serve as a capable advisor and support sales efforts in accordance with customer requirements.
2. Assist users in effectively managing product, sales, and after-sales service operations.
3. Educate users on the product’s performance characteristics and related maintenance and upkeep procedures.
4. If the product malfunctions during use, please contact the service department by phone.
5. The principle for on-site service is to restore user access as quickly as possible.
6. On-site service personnel shall resolve issues for the customer and restore normal production; they may only leave the site after the customer signs to indicate satisfaction.
7. Visit users to assess their usage and maintain detailed records; report findings to the relevant departments.

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